Senior User Experience Researcher

by | Aug 12, 2022

  • KOP - PA
  • Design, Information Technology
  • Full Time

Website Fiserv Fiserv

Fiserv, Inc. is a global provider of payments and financial services technology solutions. The Company provides account processing and digital banking solutions, card issuer processing and network services, payments, e-commerce, merchant acquiring and processing, and the Clover cloud-based point-of-sale solution.

Full Job Description

Fiserv is seeking a Senior User Experience Researcher to proliferate the voice of the customer for a suite of financial services products. In this role, you will work collaboratively with product, engineering, commercialization, design, and other researchers to incorporate research-based insights into the product development strategy and lifecycle.

As a Senior User Experience Researcher, you can look forward to…

  • Immersing yourself in our customers journey to identify the largest pain points and ideas for new, high-impact directions for our products
  • Collaborating with product managers throughout scoping and researching a new project to make sure we are solving the underlying problems for our users
  • Performing usability testing with end users before new features go live in our software and mobile app
  • Running pilot programs for new product launches, and communicating findings back to our product and engineering teams
  • Sharing your expertise and best practices with junior researchers on the team

You are the kind of person who…

  • Likes to see a project through to completion, from developing the initial research plan to supporting the product and engineering teams through the final product launch
  • Is known for their storytelling abilities, and can help a CEO or a junior software developer understand the value of research findings
  • Launches and iterates quickly, learning from each cycle of feedback
  • Has experience building user personas, prototyping, and planning remote studies
  • Strives in a collaborative, agile software engineering environment

Basic Requirements

  • Bachelors Degree
  • 5-7+ years performing user research

Preferred Qualifications

  • Masters degree or certificate/bootcamp in a human-centered design, UX research, or similar program
  • Financial Technology, Payments, Banking, or Financial Services industry experience
  • Experience with incorporating quantitative and qualitative methodologies
  • Minimal travel required. One to three domestic trips per year.

*Please submit a portfolio of research projects in your application*

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